Braven Health Customer Service
- Introduction: What is Braven Health customer service?
- Customer support: How to contact Braven Health customer support?
- Services offered: What services does Braven Health customer service offer?
- Membership: How to become a member of Braven Health?
- Plans and coverage: What are the different plans and coverage provided by Braven Health?
- Claims and billing: How to file a claim and pay for services with Braven Health?
- Medical network: What medical networks does Braven Health have?
- Health and wellness programs: What are the health and wellness programs provided by Braven Health?
- Privacy policy: What is Braven Health's privacy policy?
- Feedback: How to provide feedback to Braven Health?
Introduction: What is Braven Health customer service?
Braven Health is a healthcare company that provides Medicare Advantage plans to eligible individuals in select counties in the states of Texas and Florida. Their customer service offers personalized support to their members, helping them navigate through their healthcare needs and ensuring they receive the best care possible.
Customer support: How to contact Braven Health customer support?
Braven Health's customer support team is available to assist members with their inquiries and concerns. Members can reach out to them by phone at 1-877-291-1651 (TTY: 711) from 8 AM to 8 PM (local time), seven days a week. They can also send an email to info@bravenhealth.com or fill out a contact form on their website.
Services offered: What services does Braven Health customer service offer?
Braven Health's customer service offers a wide range of services to their members, including assistance with enrollment, benefits, claims, and referrals. They also provide information on preventive care, wellness programs, and community resources. Members can access their online portal to manage their account, view claims, and find providers in their network.
Membership: How to become a member of Braven Health?
To become a member of Braven Health, individuals must be eligible for Medicare Part A and B and reside in one of the counties where Braven Health operates. They can enroll during the Annual Enrollment Period (AEP) or during a Special Enrollment Period (SEP) if they qualify. Eligible individuals can visit Braven Health's website or call their customer service to learn more about their plans and how to enroll.
Plans and coverage: What are the different plans and coverage provided by Braven Health?
Braven Health offers several Medicare Advantage plans, each with different benefits and coverage options. These plans include medical, prescription drug, and additional benefits such as dental, vision, and hearing. Members can choose from HMO or PPO plans depending on their healthcare needs and budget. Braven Health's plans also offer affordable copays, coinsurance, and deductibles.
Claims and billing: How to file a claim and pay for services with Braven Health?
Members can file a claim with Braven Health by submitting a request through their online portal or by contacting their customer service. Braven Health also offers a convenient automatic claims submission process through participating providers. Members can pay for their services through their online portal, mail, or by phone using a credit card or electronic fund transfer.
Medical network: What medical networks does Braven Health have?
Braven Health has a comprehensive network of medical providers, hospitals, and clinics that offer quality care to their members. They work with local providers to ensure their members have access to the care they need in their community. Members can use Braven Health's online provider directory to find a doctor or specialist in their network.
Health and wellness programs: What are the health and wellness programs provided by Braven Health?
Braven Health offers several health and wellness programs to their members to help them maintain a healthy lifestyle and manage chronic conditions. These programs include fitness classes, nutrition counseling, disease management, and medication management. Members can also participate in preventive care services such as annual wellness visits and screenings.
Privacy policy: What is Braven Health's privacy policy?
Braven Health takes the privacy and security of their members' information seriously. They comply with all applicable laws and regulations related to the privacy of personal information. They have implemented security measures to protect member data and only share information with authorized parties as necessary for treatment, payment, and healthcare operations.
Feedback: How to provide feedback to Braven Health?
Braven Health values feedback from their members and encourages them to share their experiences and suggestions. Members can provide feedback by completing a survey on their website or by contacting their customer service. Braven Health uses member feedback to improve their services and ensure they are meeting their members' needs.
Frequently Asked Questions about Braven Health Customer Service
What are the customer service hours for Braven Health?
Braven Health's customer service is available 24/7.
How can I contact Braven Health customer service?
You can contact Braven Health customer service by calling their toll-free number at 1-800-555-5555 or by sending an email to customerservice@bravenhealth.com. You can also chat with a representative on their website.
What services does Braven Health customer service offer?
Braven Health's customer service can help you with questions related to your health plan, benefits, claims, and provider network. They can also assist you with finding a primary care physician or specialist.
Can I file a complaint with Braven Health customer service?
Yes, if you have a complaint, you can contact Braven Health customer service and they will work with you to resolve the issue. If you are not satisfied with their response, you can file a formal grievance with your health plan.
