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Ucla Health Interpreter Services

  • What is UCLA Health Interpreter Services?
  • Who can benefit from UCLA Health Interpreter Services?
  • How can patients access UCLA Health Interpreter Services?
  • What languages does UCLA Health Interpreter Services offer?
  • What types of interpreters are available through UCLA Health Interpreter Services?
  • What is the process for scheduling an interpreter through UCLA Health Interpreter Services?
  • How much does it cost to use UCLA Health Interpreter Services?
  • What other resources are available for patients who need language assistance at UCLA Health?
  • How does UCLA Health maintain the quality of its interpreter services?
  • How can patients provide feedback about their experiences with UCLA Health Interpreter Services?

UCLA Health Interpreter Services: Providing Language Access to Patients

UCLA Health Interpreter Services is a program that offers language access to patients who have limited English proficiency or are deaf or hard of hearing. It is a vital service that ensures that patients can fully understand their medical diagnosis, treatment, and care instructions. The program provides interpreting services for in-person appointments, telephonic interpreting, and video remote interpreting.

Who can benefit from UCLA Health Interpreter Services?

Patients who have limited English proficiency, who are deaf or hard of hearing, or who speak a language other than English can benefit from UCLA Health Interpreter Services. These patients may need an interpreter for medical appointments, procedures, or consultations. Without an interpreter, these patients may struggle to understand their diagnosis, treatment, and other important information related to their health.

How can patients access UCLA Health Interpreter Services?

Patients can access UCLA Health Interpreter Services by requesting an interpreter when they schedule their appointment. They can also request an interpreter during their appointment by speaking with their healthcare provider or a member of the healthcare team. Additionally, patients can access telephonic interpreting services 24/7 by calling the Interpreter Services Department at (310) 267-9113.

What languages does UCLA Health Interpreter Services offer?

UCLA Health Interpreter Services offers interpreting services in over 200 languages, including Spanish, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Arabic, Farsi, Russian, and many more. Interpreters are available for both spoken and sign languages.

What types of interpreters are available through UCLA Health Interpreter Services?

UCLA Health Interpreter Services offers certified and qualified interpreters who have undergone extensive training in medical interpreting. Certified interpreters have passed a nationally recognized certification exam and have demonstrated proficiency in both English and their target language. Qualified interpreters have completed training in medical interpreting and have demonstrated proficiency in both English and their target language, but may not have obtained national certification.

What is the process for scheduling an interpreter through UCLA Health Interpreter Services?

Patients can request an interpreter when they schedule their appointment with their healthcare provider. The healthcare provider will then contact the Interpreter Services Department to schedule an interpreter for the appointment. For urgent or unexpected appointments, the healthcare provider can also request an interpreter during the appointment by contacting the Interpreter Services Department.

How much does it cost to use UCLA Health Interpreter Services?

There is no cost to patients for using UCLA Health Interpreter Services. The program is funded by UCLA Health and is provided as a free service to patients who need language assistance.

What other resources are available for patients who need language assistance at UCLA Health?

In addition to interpreter services, UCLA Health offers translated materials, such as brochures and health education materials, in multiple languages. UCLA Health also has bilingual staff members and volunteers who can assist patients with language needs.

How does UCLA Health maintain the quality of its interpreter services?

UCLA Health Interpreter Services maintains the quality of its interpreter services by adhering to national standards for medical interpreting and providing ongoing training to interpreters. All interpreters undergo rigorous screening and testing before they are hired, and they must adhere to a strict code of ethics and confidentiality. Additionally, UCLA Health regularly evaluates the performance of its interpreters and seeks feedback from patients to ensure that the program is meeting their needs.

How can patients provide feedback about their experiences with UCLA Health Interpreter Services?

Patients can provide feedback about their experiences with UCLA Health Interpreter Services by contacting the Interpreter Services Department at (310) 267-9113 or by emailing interpret@mednet.ucla.edu. UCLA Health also conducts patient satisfaction surveys to gather feedback on the quality of its interpreter services and other language assistance resources.

Overall, UCLA Health Interpreter Services is a crucial program that ensures that patients have equal access to healthcare services regardless of their language proficiency. By providing interpreting services in multiple languages and sign languages, UCLA Health is able to serve a diverse patient population and improve health outcomes for all patients.

Frequently Asked Questions about UCLA Health Interpreter Services

What languages are available for interpretation services at UCLA Health?

UCLA Health offers interpretation services in over 200 languages, including American Sign Language (ASL). You can request an interpreter for your appointment or procedure.

Are UCLA Health interpreters certified?

Yes, all of our interpreters are certified and have undergone rigorous training to ensure the highest level of accuracy and professionalism.

How do I request an interpreter for my appointment?

You can request an interpreter when you schedule your appointment or by calling our interpreter services department. It is important to let us know what language you need so we can provide the appropriate interpreter.

Is there an additional cost for interpreter services at UCLA Health?

No, interpretation services are provided free of charge to patients and their families at UCLA Health.