Sutter Health Plus Customer Service
Sutter Health Plus Customer Service: Overview
Methods of Contact
- Phone
- Live Chat
- In-Person Assistance
Hours of Operation
- Weekday hours
- Weekend hours
- Holiday hours
Response Time
- Expected wait time
- Priority response
- Escalation process
Services Provided
- Benefits and Eligibility Information
- Claims Assistance
- Provider Information and Referrals
- Complaint and Grievance Support
Quality of Service
- Customer satisfaction surveys
- Feedback process
- Continuous improvement initiatives
Accessibility for People with Disabilities
- Accommodations for hearing, visual, and mobility impairments
- Alternative formats for communication
- Assistive technology support
Language Support
- Translation services
- Multilingual customer service staff
- Website and app language options
Privacy and Security
- Confidentiality policies
- Protected health information (PHI) safeguards
- Compliance with industry standards and regulations
Additional Resources
- Frequently Asked Questions (FAQs)
- Online forms and resources
- Community resources and partnerships
Sutter Health Plus Customer Service: Overview
Sutter Health Plus is committed to providing high-quality customer service to its members. As a health plan that serves the greater Sacramento, Central Valley, and Bay Area communities, Sutter Health Plus understands the importance of accessible and responsive customer service. The company's customer service representatives are trained to provide assistance with benefits and eligibility information, claims assistance, provider information and referrals, and complaint and grievance support.Methods of Contact
Sutter Health Plus offers several convenient methods of contact for its members.Phone
Members can reach Sutter Health Plus customer service representatives by phone. The company's phone lines are open during weekday business hours, as well as limited hours on weekends and holidays.Live Chat
Sutter Health Plus offers a live chat feature on its website for members to get quick answers to their questions.In-Person Assistance
For those who prefer in-person assistance, Sutter Health Plus has customer service representatives available at its locations throughout Northern California.Hours of Operation
Sutter Health Plus customer service is available during the following hours:Weekday Hours
Monday through Friday, 8 a.m. to 7 p.m. Pacific TimeWeekend Hours
Saturday, 9 a.m. to 1 p.m. Pacific TimeHoliday Hours
Closed on major holidaysResponse Time
Sutter Health Plus strives to provide timely responses to its members' inquiries.Expected Wait Time
The expected wait time for phone calls and live chat is less than five minutes. For email inquiries, Sutter Health Plus aims to respond within 24 hours.Priority Response
Sutter Health Plus offers priority response for urgent issues, such as claims appeals or complaints.Escalation Process
If a member's issue is not resolved to their satisfaction, Sutter Health Plus has an escalation process in place to ensure that the issue is addressed promptly and effectively.Services Provided
Sutter Health Plus offers a variety of services to its members through its customer service department.Benefits and Eligibility Information
Customer service representatives can assist members with questions about their benefits and eligibility for services.Claims Assistance
Members can receive assistance with filing claims and resolving billing issues.Provider Information and Referrals
Sutter Health Plus can provide information about its network of healthcare providers and offer referrals when necessary.Complaint and Grievance Support
Members can receive assistance with filing complaints or grievances related to their healthcare services.Quality of Service
Sutter Health Plus values feedback from its members and is committed to continuous improvement.Customer Satisfaction Surveys
The company regularly conducts customer satisfaction surveys to gather feedback on the quality of its customer service.Feedback Process
Sutter Health Plus encourages members to provide feedback on their experiences with customer service and uses that feedback to make improvements.Continuous Improvement Initiatives
Sutter Health Plus is committed to ongoing improvements in its customer service department. The company regularly reviews its processes and procedures to identify areas for improvement.Accessibility for People with Disabilities
Sutter Health Plus is committed to providing accessible customer service to all members.Accommodations for Hearing, Visual, and Mobility Impairments
The company provides accommodations for members with hearing, visual, and mobility impairments. This includes providing interpreters, TTY services, and wheelchair accessibility.Alternative Formats for Communication
Sutter Health Plus can provide written materials in alternative formats, such as large print or Braille.Assistive Technology Support
The company offers support for members who use assistive technology devices, such as screen readers.Language Support
Sutter Health Plus is committed to providing language support to members who speak languages other than English.Translation Services
The company offers translation services for members who need assistance in languages other than English.Multilingual Customer Service Staff
Sutter Health Plus employs multilingual customer service representatives who can provide assistance in several languages.Website and App Language Options
The company's website and mobile app are available in several languages, making it easier for non-English speaking members to access information.Privacy and Security
Sutter Health Plus takes the privacy and security of its members' personal and medical information seriously.Confidentiality Policies
The company has strict confidentiality policies in place to protect members' personal and medical information.Protected Health Information (PHI) Safeguards
Sutter Health Plus complies with HIPAA regulations and has safeguards in place to protect members' protected health information.Compliance with Industry Standards and Regulations
The company adheres to industry standards and regulations related to privacy and security of sensitive information.Additional Resources
Sutter Health Plus provides additional resources to its members through its customer service department.Frequently Asked Questions (FAQs)
The company has an extensive list of FAQs on its website, providing quick answers to common questions.Online Forms and Resources
Members can access online forms and resources related to their benefits and services.Community Resources and Partnerships
Sutter Health Plus partners with community organizations and resources to provide additional support and services to its members.Frequently Asked Questions about Sutter Health Plus Customer Service
What is the phone number for Sutter Health Plus Customer Service?
The phone number for Sutter Health Plus Customer Service is 1-855-315-5800.
What are the hours of operation for Sutter Health Plus Customer Service?
Sutter Health Plus Customer Service is available Monday-Friday from 7am-7pm and Saturday from 9am-1pm Pacific Time.
Can I email Sutter Health Plus Customer Service?
Yes, you can email Sutter Health Plus Customer Service at customer.service@sutterhealthplus.org.
How do I check the status of a claim?
You can check the status of a claim by logging into your Sutter Health Plus account online or by contacting Customer Service.
